Frequently Asked Questions
Got a question? Find our FAQs here.
Yes, with the exception of those nations that forbid sex toys or place strange shipping limitations. At checkout, the system will choose your shipping options. Some areas will generally be shipped free for orders over $70.
Within 3 days. We'll start making your toy as soon as we get the order. Due to the fact that the toys are handmade, we typically require 3 days to prepare your package.
When you visit the SWISOK website, log in to your account, examine your previous orders, and open the relevant order. The order page will display any other order-related or logistics tracking information.
After placing your order, if you wish to cancel it, kindly get in touch with us.
To ensure that you receive the toy as soon as possible after receiving your order, we will produce the item for the first time. Therefore, if you need to cancel your order, please get in touch with us very away.
Additionally, an order cannot be canceled if we have already produced the goods or shipped them before receiving your request.
Yes! Platinum-cured silicone of the highest grade is used to create all SWISOK toys. Only silicone rubber that has been platinum-cured is regarded as safe for human use. As long as they are cleaned and maintained correctly, these toys are durable, non-porous, and won't harbor bacteria.
More about the material: Material Introduction
Yes!
More about the ejaculation toys: Lil' Squirt Toys Introduction
More about the toys: Toy Care Introduction
Of course! All orders are shipped in unmarked brown boxes with no information about the company you are ordering from or what you are ordering on the label because we take customer privacy very seriously.
Good cleaning habits are the best way to preserve the product.
Clean the item thoroughly both before and after use. Please prepare water, soap, or toy cleaner before cleaning. Soak the item in water, add the appropriate amount of soap or cleaner, let it soak completely, then wash with water and wipe dry.
Regarding the storage, you can use the product's original factory bag packed while not using it to prevent the product from absorbing dust.
More about the toy care: Toy Care Introduction
Due to the nature of the product, we will not offer return service.
If you find the product is damaged or defective within 2 days after receiving the package, please contact our service team promptly. We will always do our best to resolve any problems or replace any defective product within 24 hours.
More about the returns: Returns & Refunds
We offer firmness customization and color customization for all models except for some rather special products. You just need to select what you want from the color options and firmness options on the page to complete the customization.
More about the firmness customization: Firmness Guide
More about the color customization: Color Customize Introduction