Puppy Tag

1. Global Shipping

We ship worldwide, excluding Arabia, Argentina, and Iceland. Contact us if unsure about your location.
Shipping costs are calculated and displayed at checkout based on your address.

2. Customs Duties and Taxes

Taxes are included in the product price for most countries—no extra fees at checkout.

• Tax-Included Regions (DDP - Delivered Duty Paid): US, CA, GB, EU, AU  

We prepay all duties and taxes; you pay nothing upon delivery.

• Other Countries:

Local customs duties and taxes may apply and are your responsibility. Customs may require documents or payments from you.

• Important Notes:

Check your country's customs rules before ordering to avoid delays or charges.
We do not refund or accept returns for customs-related delays or returns. Assist with clearance if contacted.

3. Discreet Packaging

All orders ship in plain, unbranded brown boxes with no mention of Swisok Toys or product details—only shipping labels and courier stickers visible for full privacy.

4. Processing and Delivery Times

Processing: 3–7 days before shipping.

• Delivery (after dispatch):

US, UK, EU: 8–15 business days

Canada, Australia, New Zealand: 10–20 business days

Other countries: 15–30 business days (possible delays from customs or remote areas)

Large or split orders may ship in multiple packages.

5. Address Changes

Contact us immediately to update your shipping address. Changes are not possible after packing or shipping.

6. Courier Selection

Courier choice is unavailable due to customs and logistics constraints.

7. Order Tracking

You'll receive a tracking number via email upon shipment. Track at 17track.net.

USPS Shipments: Tracking may not update for 8–12 days (normal).

Other Couriers: Contact us if no update in 5+ days or abnormal status.

8. Delays or Losses:

Allow time for customs or unforeseen issues.

Customs delay >1 month: We reship.

Lost in transit: We replace.

Multiple packages may arrive separately with individual tracking numbers.

1. Order Cancellation

Orders are typically processed within 1–3 business days. Customers must contact us within 2 calendar days of order placement to request cancellation or modification.

• Not yet produced: Full refund issued.
• Produced but not shipped: Cancellation permitted with a 50% fee of the order total; 50% refund issued.
• Shipped: Cancellation and refund not permitted.

Cancellation requests must include the order number and be sent to help@swisok.com.

2. Returns and Refunds

To protect customer health, privacy, and product integrity, we do not accept returns or refunds for change of mind. Refunds or replacements are provided only if the product is defective or damaged upon arrival and significantly impairs functionality.

• Eligible: Full refund or free replacement if reported with clear photographic evidence within 48 hours of delivery.
• Not eligible: Minor cosmetic imperfections (e.g., color variance, size deviation ≤1 cm), or any product that has left our warehouse (considered “used,” regardless of packaging condition).

All claims require retention of original packaging, accessories, and proof of purchase.

3. Shipping and Delivery Issues

We fulfill our obligation once the package is transferred to the carrier.

• Package lost in transit: Customers must file a claim directly with the carrier using the provided tracking number. We supply tracking documentation only.
• Incorrect delivery address: Customers are responsible for ensuring address accuracy at checkout. In-transit address changes must be coordinated with the carrier. No refund will be issued for misdelivery.

We assume no liability for carrier delays, loss, or misdelivery, and no refunds will be granted under these circumstances.

4. Size Discrepancies

All measurements are taken manually and may vary by ±1–2 cm, particularly along the longitudinal axis, due to manufacturing processes. Such variances are within normal tolerance and do not constitute grounds for refund.

Customers requiring precise dimensions are encouraged to contact support for verified measurements prior to purchase.

5. After-Sales Service

Quality defects occurring under normal use (e.g., breakage, functional failure) are covered only if reported within 7 calendar days of receipt.

• Required evidence: Unboxing video and detailed photos of the defect.
• Exclusions: Damage due to misuse, modification, or accident; claims submitted after 7 days.

• What makes Dragonborn a Fantasy Dildo?

Its design moves beyond conventional shapes by incorporating dragon-inspired ridges, armor plates, scale textures and a purple-blue fantasy finish. Its physical appearance is also connected to an original creature world and character.

• Is Dragonborn suitable for beginners？

Suitability depends on the final product dimensions, firmness, texture and the user’s previous experience. Review all measurements before purchasing. Beginners and texture-sensitive users should proceed gradually, use sufficient compatible lubricant and stop if they experience pain or persistent discomfort.

• What material is Dragonborn made from?

Dragonborn is made from Platinum Silicone. Add only confirmed material and safety information here before publication.

• What lubricant should I use with Dragonborn?

Use a lubricant confirmed to be compatible with the product’s verified material. Follow the manufacturer’s care instructions and test compatibility if necessary.

• How should I clean Dragonborn?

Clean the product before and after use with warm water and a cleaner suitable for its verified material. Carefully clean between the raised ridges, rinse thoroughly and allow it to dry completely before storage.

• How should I store Dragonborn?

Store Dragonborn separately in a clean, dry and lint-free container or pouch. Keep it away from direct sunlight, excessive heat and materials that may react with its surface.

• Is Dragonborn suitable for pup or furry roleplay?

Dragonborn was created for adult fantasy exploration and may fit consensual pup, furry, monster or dragon roleplay. How the character is incorporated into a scene is entirely up to the adults involved.