Frequently Asked Questions

Yes! We ship to most countries around the world (excluding Argentina, Saudi Arabia, and Iceland). Shipping costs vary by location, so add items to your cart, enter your shipping details at checkout, and we'll show you the exact price before you confirm your order. Not sure if your area is supported? Just contact us - help@swisok.com!

All customized toys are shipped from Hong Kong, China.

Production takes 1-4 business days (custom orders may need a bit longer). Once shipped, delivery typically arrives in 7-20 days, though times can vary due to weather or other factors.

Tracking Your Order:

After shipment, tracking info updates in 24-72 hours. Check it at 17track.net. If it's not updating or you need help, email us at help@swisok.com. Note: Updates may lag a few days during international transit (e.g., from YunExpress to local carriers).

Delivery Estimates:

10-15 business days after shipment. This is estimated - actual times may vary due to delays. We recommend allowing up to 60 business days for international orders.

Shipping Notes:

We use cost-effective carriers like YunExpress for flat-rate shipping. Want a specific method (e.g., UPS)? Contact us at help@swisok.com.

Yes! We prioritize your privacy—orders arrive in plain, unmarked boxes with no mention of toys on the outside.

Contact us immediately with your tracking number. We'll help file a claim with the carrier. For damage, provide photos and proof of purchase—most carriers have a simple claims process to resolve it quickly.

Yes, but only if production hasn't started - contact us right away at help@swisok.com.

Key Notes:

• 1. Custom toys are handmade per order, so resale is tough.
• 2. If canceled after production but before shipping, we'll charge a 20% fee for production and restocking.
• 3. Once shipped, no cancellations or refunds.

Yes, but only if customization hasn't started - contact us right away via email at help@swisok.com or our online inbox.

Key Notes:

Once your order is customized, changes aren't possible.

Before Shipping:

Contact us immediately (within 24 hours) via email at help@swisok.com - we'll update it for you.

After Shipping:

Reach out to the local carrier once the package arrives in your country to change the address.

Key Note:

We can't modify addresses in transit, so we don't offer reshipments or refunds for undeliverable packages due to errors.

Don't worry - follow these steps to resolve it:

• 1. Contact the Carrier: Verify the status right away. Packages are sometimes marked delivered early or left at a safe spot (like your porch or a neighbor's).
• 2. Check Neighbors: Ask around, especially in apartments—mix-ups happen, and many customers have found their items this way.
• 3. Request Proof of Loss: If it's truly lost, get written confirmation from the carrier for our records.
• 4. Contact Us: Share the details (including proof) with our team at support@nothosaur-toys.com—we'll help with a replacement or next steps.



If Lost or Stolen:

This is rare, but we recommend secure delivery spots. For apartments or risky areas, upgrade to UPS with a pickup point (contact us for help). Note: We don't offer shipping insurance or cover theft replacements—please choose a safe address.

No returns or exchanges due to the handmade, custom nature of our toys. But we're here to help - reach out before buying for more photos or questions.

Key Notes:

• 1. Color Variations: Slight differences from photos are normal - each toy is uniquely poured and handmade.
• 2. Defects: If you spot any, contact us within 72 hours with photos/videos - we'll find a solution.
• 3. Size Issues: Check specs on the product page carefully. We can't accept returns for misjudged sizes.

Report any issues within 3 days of delivery - send photos/videos to help@swisok.com. For sizing, include length and weight measurements. We'll investigate and respond within 48 hours.

Key Notes:

• 1. No returns, exchanges, or refunds.
• 2. After 3 days, we can't honor requests for replacements or fixes.