Refund

Orders are typically processed within 1–3 business days. Customers must contact us within 2 calendar days of order placement to request cancellation or modification.

• Not yet produced: Full refund issued.
• Produced but not shipped: Cancellation permitted with a 50% fee of the order total; 50% refund issued.
• Shipped: Cancellation and refund not permitted.

Cancellation requests must include the order number and be sent to help@swisok.com.

To protect customer health, privacy, and product integrity, we do not accept returns or refunds for change of mind. Refunds or replacements are provided only if the product is defective or damaged upon arrival and significantly impairs functionality.

• Eligible: Full refund or free replacement if reported with clear photographic evidence within 48 hours of delivery.
• Not eligible: Minor cosmetic imperfections (e.g., color variance, size deviation ≤1 cm), or any product that has left our warehouse (considered “used,” regardless of packaging condition).

All claims require retention of original packaging, accessories, and proof of purchase.

We fulfill our obligation once the package is transferred to the carrier.

• Package lost in transit: Customers must file a claim directly with the carrier using the provided tracking number. We supply tracking documentation only.
• Incorrect delivery address: Customers are responsible for ensuring address accuracy at checkout. In-transit address changes must be coordinated with the carrier. No refund will be issued for misdelivery.

We assume no liability for carrier delays, loss, or misdelivery, and no refunds will be granted under these circumstances.

All measurements are taken manually and may vary by ±1–2 cm, particularly along the longitudinal axis, due to manufacturing processes. Such variances are within normal tolerance and do not constitute grounds for refund.

Customers requiring precise dimensions are encouraged to contact support for verified measurements prior to purchase.

Quality defects occurring under normal use (e.g., breakage, functional failure) are covered only if reported within 7 calendar days of receipt.

• Required evidence: Unboxing video and detailed photos of the defect.
• Exclusions: Damage due to misuse, modification, or accident; claims submitted after 7 days.