Shipping
Global Shipping
We provide worldwide shipping services, excluding certain regions. Contact us if unsure about your location.
Shipping costs are calculated and displayed at checkout based on your address.
Customs Duties and Taxes
Taxes are included in the product price for most countries—no extra fees at checkout.
- Tax-Included Regions (DDP - Delivered Duty Paid): US, CA, GB, EU, AU
We prepay all duties and taxes; you pay nothing upon delivery.
- Other Countries:
Local customs duties and taxes may apply and are your responsibility. Customs may require documents or payments from you.
- Important Notes:
Check your country's customs rules before ordering to avoid delays or charges.
We do not refund or accept returns for customs-related delays or returns. Assist with clearance if contacted.
Discreet Packaging
All orders ship in plain, unbranded brown boxes with no mention of Swisok Toys or product details—only shipping labels and courier stickers visible for full privacy.
Processing and Delivery Times
Processing: 3–7 days before shipping.
- Delivery (after dispatch):
US: 8–15 business days.
UK, EU, CA, AU: 10–20 business days.
Other countries&areas: 15–30 business days (possible delays from customs or remote areas).
Large or split orders may ship in multiple packages.
Address Changes
Contact us immediately to update your shipping address. Changes are not possible after packing or shipping.
Courier Selection
Courier choice is unavailable due to customs and logistics constraints.
Order Tracking
You'll receive a tracking number via email upon shipment. Track at 17track.net.
USPS Shipments: Tracking may not update for 8–12 days (normal).
Other Couriers: Contact us if no update in 5+ days or abnormal status.
Delays or Losses:
Allow time for customs or unforeseen issues.
Customs delay >1 month: We reship.
Lost in transit: We replace.
Multiple packages may arrive separately with individual tracking numbers.
