Swisok Storage Bag
Swisok Storage Bag
Swisok Storage Bag
Every Swisok package comes with a storage bag included.
If you'd like to store other items separately, you can order additional storage bags here.
Please note that these bags are slightly different from the complimentary ones. They are fluffy and not recommended for storing toys.
Recommend to add them to a toy order. To keep shipping as cheap as we possible.
We offer color customization options for almost all models. Except for some products, it is not possible to customize a certain color type due to the construction and characteristics.
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56 Colors：
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Customized Color Types：
| Color Type |
Number of Colors Available
|
Example color
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Effect (Fenrir as an example)
|
Feature
|
|
Solid Color
|
1 color
|
RoseWood
|
 |
The style is relatively simple, and the solid color shows the texture details of the product more clearly.
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Split Color
|
2 colors
|
Shaft: Red
Base: Silver
|
 |
The two colors are distributed on the shaft and the base, transitioning of stripe split to better set off the product's form factor.
|
|
Fade Color
|
2 colors
|
Shaft: Blue purple
Base: White
|
 |
The fade effect of the two colors gives the product a better visual effect and enriches its appearance and storytelling.
|
|
Marble Color
|
2 colors
|
Reddish Orange and White
|
 |
Like a marble-like 2 colors mix, irregular block colors collide to produce a different spark.
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Order Cancellation
Orders are typically processed within 1–3 business days. Customers must contact us within 2 calendar days of order placement to request cancellation or modification.
- Not yet produced: Full refund issued.
- Produced but not shipped: Cancellation permitted with a 50% fee of the order total; 50% refund issued.
- Shipped: Cancellation and refund not permitted.
Cancellation requests must include the order number and be sent to help@swisok.com.
Returns and Refunds
To protect customer health, privacy, and product integrity, we do not accept returns or refunds for change of mind. Refunds or replacements are provided only if the product is defective or damaged upon arrival and significantly impairs functionality.
- Eligible: Full refund or free replacement if reported with clear photographic evidence within 48 hours of delivery.
- Not eligible: Minor cosmetic imperfections (e.g., color variance, size deviation ≤1 cm), or any product that has left our warehouse (considered “used,” regardless of packaging condition).
All claims require retention of original packaging, accessories, and proof of purchase.
Shipping and Delivery Issues
We fulfill our obligation once the package is transferred to the carrier.
- Package lost in transit: Customers must file a claim directly with the carrier using the provided tracking number. We supply tracking documentation only.
- Incorrect delivery address: Customers are responsible for ensuring address accuracy at checkout. In-transit address changes must be coordinated with the carrier. No refund will be issued for misdelivery.
We assume no liability for carrier delays, loss, or misdelivery, and no refunds will be granted under these circumstances.
Size Discrepancies
All measurements are taken manually and may vary by ±1–2 cm, particularly along the longitudinal axis, due to manufacturing processes. Such variances are within normal tolerance and do not constitute grounds for refund.
Customers requiring precise dimensions are encouraged to contact support for verified measurements prior to purchase.
After-Sales Service
Quality defects occurring under normal use (e.g., breakage, functional failure) are covered only if reported within 7 calendar days of receipt.
- Required evidence: Unboxing video and detailed photos of the defect.
- Exclusions: Damage due to misuse, modification, or accident; claims submitted after 7 days.
